Considering Canceling Your Fomo Account? Let’s Talk! 👋💔

We’re sad to see you go! Before you proceed with cancellation, we want to make sure you’ve considered the impact this might have on your store’s "busy vibe" and conversion rates.

Removing Fomo is like turning off the lights in a physical shop it can make a bustling business look suddenly empty. Before you cut the cord, let’s see if we can fix what’s not working!

🛑 Stop! Are you leaving money on the table?

Social proof isn't just a "nice to have"it’s a proven revenue driver. Our community has seen incredible results that you might miss out on:

• Direct Revenue: Brands have tracked over $4k in sales and nearly $3k in extra sales

  specifically attributed to Fomo notifications. 💰

  
  

• Brand Storytelling: Fomo helps tell your brand’s story, by showing real-time engagement, which builds trust far better than static testimonials.

  
  
• Psychological Edge: Seeing others buy provides the motivation to succeed for both you and your customers. 🚀

💡 The Expert Advantage: Optimization is a Game Changer

In our experience, most users who consider canceling have one thing in common: they haven't spoken to our team of Social Proof Experts yet. 📈

Fomo is incredibly powerful, but out-of-the-box settings aren't always a "one size fits all" solution for every brand. Often, a tiny tweak to your Page Rules, Template Actions, or CSS can be the difference between a "distraction" and a "conversion machine."

Before you leave, ask yourself:

• Is the timing right? (Too fast can be annoying; too slow can be missed).
• Is the messaging on-brand?

• Are you showcasing the right products?

  
  

Don't guess talk to us. Tailoring your Fomo experience to your specific customer base can be a massive game-changer for your ROI. 🧠✨

[Pick the day and time]

🤔 Alternatives to Canceling (Save Money & Keep the Proof)

If things aren't feeling quite right, the answer might not be leaving, but adjusting! 🛠️

1. The Shopify "Free Plan": Are you a Shopify user? We offer a Free Plan to help you keep the lights on without the monthly cost. This isn't available in the dashboard, so just reach out to our support team and we will set it up for you! 🛍️

   
   

2. Downgrade to Monthly: If you are on an annual plan and it feels like too much, try switching to a monthly rhythm to keep your cash flow flexible.

   
   

3. Grab a Month for Free: If you are a non-Shopify user, keep an eye out during the very last steps of the cancellation process we offer a month for free to give you that extra time needed to see the high-impact ROI your brand deserves. 🎁✨

   
   
4. Fix the Tech: Before you quit, let us help you review, optimize and customize the setup. Fixing a setting is always better than losing your social proof entirely!

📝 How to Cancel (If you’re absolutely sure!)

If you’ve weighed the pros and cons and still need to move forward, here are the steps:

Step 1 Verify Ownership

Important: You must be the primary subscription owner for the cancellation option to appear.

• Visit the Team tab inside the account information to see who the account owner is.

  
  

  

  
  

• If you are an invited team member, you will not see the billing options.

  
  

Step 2 Locate the Button & Understand Your Access

1. Log in to your Fomo Dashboard.

   
   

2. Navigate to left corner of your screen, click on the orange circle button to open the tab and then click on  Account.

   
   

   

   
   

3. Inside the account page you will reach the Plan tab, find the "Cancel Plan" button at the bottom of the page under your current plan.

   
   

   

   
   

4. Legacy Plans: If you are on an old, grandfathered plan, your cancellation button may appear as a grey link located just above the list of other available plans.

   
   

   

   
   

What happens next? Your subscription will remain active until the final day of your current billing period, but you will not be charged again. If you are on an annual plan, your account will remain active until the end of your 1-year subscription period. 🗓️

Step 3  Platform-Specific Instructions

• Shopify: Simply uninstalling the app from your Shopify admin will automatically cancel your subscription through Shopify’s billing system. 🛍️

  
  
• BigCommerce: Follow these instructions.

• Lightspeed: Find instructions here.

  
  

• Ecwid: Follow these instructions.

  
  

• Paypal: Find the instructions here.

  
  
• Non-Shopify Users: Simply removing the Fomo snippet from your website does not cancel your subscription. You must follow the steps in the dashboard above.

Need a hand? 🤝

Email us: Reach out hello@fomo.com to and our team will jump in.

Work with an Expert: We’ll hop on a call, share screens, and help you build a social proof strategy that fits your brand perfectly. Pick the day and time here.