Why was I double charged?

How to address multiple Fomo charges on a Shopify store.

Fomo avatar
Written by Fomo
Updated over a week ago

Because Fomo integrates with lots of shopping carts, we don't always have full control over customer billing.

If you're a Shopify customer, it's possible that you provided a credit card on https://fomo.com *and* accepted a recurring charge inside your Shopify Admin panel.

In the event that you're double charged, please do not remove Fomo from your store. This will immediately cancel your account, and delete all your data.

Instead, please reach out to us and we'll immediately credit you, as well as put a special note on your account to prevent this from happening again.

To expedite the request, please share a billing screenshot or similar type of proof, because this helps us communicate with the Shopify team and resolve the issue.

In the rare case that this was a bug on the Shopify side, we will personally connect you with a relevant Shopify team member who can get this resolved quickly.

Did this answer your question?