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Over my notification limit - now what?
Over my notification limit - now what?

What to do when you reach your Fomo notification count maximum.

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Written by Fomo
Updated over a week ago

When a user reaches 100% of their plan's monthly notification limit, Fomo notifications will automatically be paused until the next billing cycle.

What Happens when Accounts are Paused

Every month on the first day of your billing cycle, all plan limits are reset to zero and notifications automatically turn back on.

Data will continue to stream into your Events queue, and existing connections or integrations will not require any re-configuration.

Upgrading vs Downgrading

If you experience a particularly high traffic month, perhaps from ads or press, or some other unusual traffic source, you may want to let Fomo reset on its own.

However, if your traffic is increasing for the long-term, it's a good idea to consider a new plan, which may also comes with more features and benefits (premium support, more app instances, custom integrations, etc).

Note: Contact if you installed Fomo via Shopify, BigCommerce, Lightspeed or Ecwid -- these 3rd party apps handle our billing but we can help you with your upgrade/downgrade.

How to Upgrade

Log into Fomo and visit Account (bottom left):

Once in the Account section, click Plan and scroll down to see your available options:

Note: if you want to upgrade to another plan's annual cycle, you will need to click to change to your desired plan first and then the annual upgrade option will immediately become visible.ย 

High-volume users can learn about more options here. Contact support if you need help upgrading.

Downgrading / reducing your monthly volume

If a new plan doesn't make sense for your business, there are several ways to reduce overall notification volume and remain active in your current plan.

While logged into Fomo, visit Settings > Limits. Here you can set a limit for how many notifications are shown per page, as well as per visitor session.

A user session is defined as the total time a persistent visitor spends on your website.

What's important to note about Fomo, is that we already do not show any notifications unless your visitor is actively looking at your website.

So, if someone visits your site in the morning, then leaves the tab open in their browser until after lunch, no notifications will be shown in the background.

But, if someone spends 2 hours actively engaging with your site, they may see as many notifications as 50 other visitors combined.

To calculate appropriate settings for your site, follow along below.

User sessions in Google Analytics

The following screenshot from Google Analytics is the result of opening the Acquisition tab (left side margin) > Overview.

Above we see a total of 2,144 user sessions in a 7 day timespan.

Each user spends an average of 1 minute and 55 seconds on this website.

This means that in a given month, this site has around 8,500 user sessions.

If a Fomo user is on the Plus Plan (100,000 notification limit), they could set a "Max notifications per user session" limit of 10 notifications per 60 minutes.

Limit Protection

Another option is to enable Limit Protection, which you can learn more about here.

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